Return & Refund Policy
Order Issues
If you receive the wrong item, a damaged item, or your order arrives with a problem, please contact us as soon as possible with your order number, a description of the issue, and clear photos if applicable.
Returns
Due to the nature of our products, returns are not automatically accepted. Please contact us first to request a return. Items must not be used, damaged, or altered unless the issue was received upon delivery.
Refunds
Refunds are handled based on eligibility and the circumstances reported. If approved, the refund will be processed to your original payment method.
Non-Returnable / Non-Refundable Situations
We may not accept returns or issue refunds for change of mind, incorrect shipping information, courier delays, or items used/damaged after delivery.
Order Cancellations
Contact us as soon as possible after placing your order. Once processed or shipped, we may not be able to cancel or modify it.
Incorrect Shipping Address
Please ensure your shipping details are correct before completing your order. We are not responsible for orders shipped to incorrectly entered addresses.
Delayed, Lost, or Marked Delivered Orders
If your order is delayed, lost, or marked delivered but not received, contact us with your order number and we will assist based on tracking information.
Need Help?
Contact us through our Contact Us page. Please include your order number for faster assistance.
Shipping Policy
Order Processing
All orders are processed within 1 to 3 business days. Once your order has been processed and dispatched, you will receive shipping confirmation and tracking details where available. Orders are not processed or shipped on weekends or public holidays.
Estimated Delivery Times
Standard Delivery estimated 8 to 15 business days. Delivery estimates are not guaranteed and may vary during peak periods or due to external courier delays.
Where We Ship
We ship to the United States, Canada, Finland, France, Germany, Japan, Malaysia, Netherlands, New Zealand, Singapore, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, Taiwan, Thailand, Greece, and additional countries available at checkout.
Tracking Information
Once your order has been shipped, tracking information will be sent to you by email where applicable. Please allow a short period for tracking updates to appear after dispatch.
Shipping Delays
While we do our best to ensure timely delivery, delays can occasionally happen due to: High seasonal demand Courier disruptions Customs clearance Incorrect or incomplete shipping information Local postal delays SmoovitClub is not responsible for delays caused by shipping carriers, customs, or events outside our control, but we will do our best to assist if any issues arise.
Incorrect Shipping Address
Please make sure your shipping address is entered correctly at checkout. SmoovitClub is not responsible for orders shipped to incorrectly entered addresses provided by the customer. If you notice an error in your shipping details, please contact us as soon as possible after placing your order.
Lost, Damaged, or Delayed Orders
If your order arrives damaged, appears lost in transit, or has been delayed beyond a reasonable timeframe, please contact us with your order number and relevant details. Our support team will review the issue and assist based on the circumstances and our store policy.
Need Help?
Contact us through our Contact Us page. Please include your order number for faster assistance.